Please contact our customer service, and there are a few steps you can take, better within 24 hours after your item shows as delivered:

Firstly, confirming your shipping address.

Secondly, checking mailbox and other entrances to your home.

Thirdly, checking if someone else from your household or a neighbor accepted the package.

And then, checking around your home for delivery attempt notice.

Lastly, contacting the carrier - FedEx with your tracking number to start a claim.

Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.

If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.

All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the timeframe.

To ensure successful processing of any damage claims, please take the following steps:

Retain all original packaging, including shipping boxes and product packaging.

Do not discard the damaged item, as it may be subject to inspection by the carrier.

Contact our customer service immediately to report the damage and request a return authorization before shipping the item back to the warehouse.

Provide any requested images or videos of the damaged area to assist with the claims process.

Follow the carrier's claims process to ensure the claim is processed successfully.

If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.

We are sorry that we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation. It will delay shipment of the order.

We're delighted to offer complimentary delivery for all orders within the contiguous United States. Please note that this offer excludes Alaska, Puerto Rico, Hawaii, APO, FPO, DPO, and international orders. Your understanding is deeply appreciated, and we're here to assist with any questions you may have.

For in-stock items: 6-10 days
Total delivery time = Processing time + Shipping time
Our team diligently processes and ships orders within 1-3 business days. You can typically expect delivery of in-stock items within 3-6 days.
Pre-order items usually ship within 2-4 weeks. Your patience and understanding during this time are truly valued.

FedEx ensures your orders reach you securely and promptly. Should you have inquiries regarding bulk orders, please don't hesitate to reach out to us at support@flycitymall.com.

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

You can track your package through the steps below or contact us on our official website.
- Click the 'track your order' to get into package(s) delivery details on https://www.flycitymall.com.

- Fill in your order number and click 'Continue' to track your delivery status.

While our delivery service does not include installation or assembly, rest assured that all necessary tools and parts are included in your package. If you encounter any difficulties during assembly, please reach out to us at support@flycitymall.com for gentle and prompt assistance.

Please don't hesitate to contact us at support@flycitymall.com or leave you message via the inbox of our website. Your satisfaction is our top priority, and we're here to make your shopping experience as seamless as possible.